F.A.Q.
How do the heavyweight hoodies fit?
Our hoodies are heavyweight (400-450 GSM) with an oversized, drop-shoulder fit. The length is true to size based on our size chart, so go with your regular size for the intended relaxed look. If you want a slimmer fit through the body, size down one.
How does the Long Sleeve Polo fit?
The Long Sleeve Polo has a perfect, tailored fit. It is designed to be worn in business casual or office settings where you want to subtly represent the causes without compromising on professionalism.
Where do you ship from?
We ship directly from our warehouse in Winnipeg, Manitoba, Canada. Some items in our collection are fulfilled through our partner network, which ships globally.
Where do you ship to?
From our Qordova warehouse, we ship to Canada and the United States. Items from our partner fulfillment network can ship globally. Shipping rates are calculated at checkout based on your location and order weight.
How much is shipping?
Shipping rates are calculated at checkout based on your destination and order weight.
- Winnipeg local orders: Flat rate of $10 CAD
- Rest of Canada and USA: Calculated at checkout
- Free shipping: Orders over $250 CAD within Canada
Do I have to pay duties or taxes on US orders?
Yes. Orders shipped to the United States are shipped DDU (Delivered Duty Unpaid). Any import taxes, customs duties, and fees levied by the destination country are the responsibility of the customer and are not included in your order total.
What is your return policy?
All sales are final. If we sent you the wrong size, we will send a free replacement. If your item arrives damaged, contact support@qordova.co and we will work with you. We do not otherwise offer returns or refunds. Please check the size guide carefully before ordering.
How long will my order take to arrive?
Orders are typically processed within 3-7 business days. Once shipped:
- Canada: 5-10 business days
- USA: 7-14 business days
- International (partner network): 14-28 business days
When is the next restock?
Many of our collections are limited runs. If an item is marked "No Restocks", it will not return once sold out. Follow us on Instagram for drop announcements.
How does the tree and meal donation work?
With every purchase, a tree is planted and a meal is donated. When you buy a piece from us, you are making a direct impact for communities and the planet.
Still have a question?
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