How We Ship
All orders are dispatched directly from our warehouse in Winnipeg, Manitoba, Canada. We currently ship to customers located across Canada and the United States.
- Destination Coverage: Canada and the United States
- Shipping Origin: Winnipeg, Manitoba, Canada
Shipping Rates
Shipping rates are calculated at checkout based on your location, package weight, and carrier availability. You will see the exact shipping cost before completing your order.
- Winnipeg Local Orders: Flat rate of $7.00 CAD
- Rest of Canada: Calculated at checkout based on destination and weight
- United States: Flat rate of $25.00 USD ($30.00 for 2-3 50ml bottles, $35.00 for 4+ bottles)
Automatic Free Shipping (Canada Only): For orders shipped within Canada, orders of $125 CAD or more qualify for free shipping automatically.
Processing Time
Orders ship out within 2-4 business days of your order date. Shipping and tracking information is sent to the email provided with your order once it has shipped.
Delivery Times
Estimated delivery times after your order ships:
- Canada: 5-10 business days
- United States: 7-14 business days
These are estimates and may vary based on carrier delays, customs processing, or other factors outside our control.
Important: USA Orders - Duties & Taxes
Customs, Duties & Taxes Notice
Orders shipped to the United States are shipped DDU (Delivered Duty Unpaid). Any import taxes, customs duties, and fees levied by the destination country are the responsibility of the customer and are not included in your order total.
We have no control over these charges and cannot predict their amount. Contact your local customs office for more information before ordering.
Tracking Your Order
Shipping and tracking information is sent to the email provided with your order once it has shipped. You can also view your order status and tracking details in My Orders. For any shipping inquiries, contact us at support@qordova.co.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at support@qordova.co with your order number and photos of the damage. We will work with the carrier to resolve the issue. See our Refund Policy for more details.
Contact
For shipping questions, contact us at: support@qordova.co
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